Shipping Policy

Last updated: February 2026

BoostUp LLC is registered in Wyoming, USA. This store sells and ships dietary supplements to customers in Israel only. We do not ship outside Israel.

1. Full discretion in shipping

1.1. At BoostUp we treat your privacy as a top priority. All orders leaving our warehouse are packed in fully sealed packaging, with no company logo and no text, mark or hint that may indicate the contents of the package.

1.2. The shipping company and the courier do not know what is inside the package. The shipping label will show the recipient details only (name, address and phone number).

2. Shipping methods, costs and delivery areas

2.1. Home courier: the order will be delivered to the address entered at checkout (home, workplace, etc.).

2.2. Shipping cost is shown at checkout before the order is confirmed. If a free-shipping promotion applies, the benefit is updated automatically in the cart.

2.3. Delivery covers most of Israel. Some remote locations (such as the Arava, Eilat, the Golan Heights and communities beyond the Green Line) may not have direct courier service. In those cases, customer support will contact you to arrange an alternative, such as a nearby pickup point or registered mail.

2.4. Service area: products and services on this Site are intended for customers in Israel only. We sell and ship only within Israel and do not ship outside Israel.

Every purchase on this Site is subject to the laws of the State of Israel. Exclusive jurisdiction over any dispute relating to use of the Site or purchase of products from it shall be with the competent courts in Israel.

3. Processing and delivery times

3.1. Order processing: orders received and approved by the credit company on business days (Sunday–Thursday) by 12:00 will be processed and leave our warehouse the same business day or the next business day. Orders received after that time, or on weekends and holiday eves, will be processed on the next business day.

3.2. Estimated delivery: the shipment usually arrives at the destination address within 3 to 7 business days from the time it leaves our warehouse.

3.3. “Business days” are Sunday through Thursday and do not include Friday, Saturday, holiday eves, holidays or official days of rest.

4. Delivery process and coordination with the courier

4.1. On the delivery day, the shipping company will send the customer an SMS about the courier’s arrival.

4.2. The courier will call before arriving. It is the customer’s responsibility to be available at the phone number entered in the order. If the customer is unavailable, an alternative delivery time will be scheduled, which may delay delivery.

4.3. At the customer’s request, the courier may be authorized (by phone or message) to leave the package outside the door, in an electricity cabinet, or with a neighbor. In that case, the company will not be responsible for loss, theft or damage from the moment the package is left.

5. Order tracking

5.1. After the order is prepared and handed to the shipping company, the customer will receive an email or SMS with a tracking number and a link to the shipping company’s website.

6. Changing the delivery address

6.1. To change the delivery address after placing an order, contact customer support as soon as possible.

6.2. The address can be changed at no extra cost only if the order has not yet left our warehouse. If the package has already been handed to the shipping company, an address change may involve an extra shipping fee and a delay of up to 3 business days.

7. Delivery delays and limitation of liability

7.1. We make every effort to deliver orders on time, but we are not responsible for delays caused by circumstances beyond our control, including:

• Force majeure (earthquakes, unusual weather, etc.)
• Security situations, war, closures or blocked roads
• Strikes, sanctions or failures in the shipping company’s systems
• Delays caused by incorrect or missing customer details (wrong address or invalid phone number)

7.2. If incorrect details cause the package to be returned to our warehouse, the customer will bear the extra shipping cost for resending the order.